Online chat

Use our online chat to speak our trained bereavement professionals about your grief or to ask for guidance on supporting a bereaved child or young person.

Confidential online bereavement support

Speak to our experienced team about your grief using our anonymous online chat. Trained to offer one-to-one bereavement support to children, young people, and those who care for them, our team can offer advice, guidance and support. Our online chat is available every Tuesday from 1-5pm and every Friday from 9.30am-1pm. Just click on the ‘ASK US’ image below to start a conversation.

Other bereavement support

We cannot respond to messages sent outside our online chat opening hours so if you need bereavement support when our online chat is unavailable, you can contact us by:

Call 08088 020 021 (open 9am-5pm, Monday-Friday)
Email ask@winstonswish.org

If you want to speak to someone urgently, please contact the following 24/7 crisis organisations:

Winston’s Wish Crisis Messenger: Text WW to 85258
Samaritans: 116 123 (UK) or 116 123 (ROI)

In an emergency, please contact the emergency services on 999.

Privacy & confidentiality

Winston’s Wish aims to keep the services it offers to you confidential. This means that our team will not talk about you to other people outside of the Winston’s Wish team.

There are times though when if we are worried about you and think that you are at risk or danger, we will talk to you about the need for somebody outside the Winston’s Wish team to know what has happened or what is happening to you.

For more information on this, or your privacy whilst using the Winston’s Wish website, please visit our Privacy Statement.

I didn’t know who to talk to until I found the online chat from Winston’s Wish. They were really helpful and helped me understand some of my feelings.

Tom, 16